Here are the answers to some commonly asked questions regarding shopping at www.erikareade.com. If you can't find the answer to your question here, give us a call at 1-404-233-3857 and we will be happy to help you out.
- Is online ordering safe?
- I cannot put more than one item in my cart. Help!
- I cannot log in to my account. Why do I keep getting the log in screen?
- How long does it take to process my order?
- Which shipping method should I choose? When will my order be delivered?
- Will my order arrive in time for the holidays?
- How do you calculate shipping costs?
- Do you ship internationally?
- My credit card is being declined; I know this can’t be the case. What can I do?
- Can I get a paper catalog of ErikeReade merchandise?
Is online ordering safe?
Shopping at www.erikareade.com is safe. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secure transactions. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. If you have more questions regarding your payment, please contact Mail Order. In addition to protecting online transactions, we assure your privacy in other ways.
First, personal information gathered on the ErikaReade.com Web site is kept confidential. We do not sell information gathered on this site to other companies or send unsolicited e-mails to customers. We do provide periodic information on specials, promotions, and new products at ErikeReade or at www.cariboucoffee.com to customers who request it. If, at any time, you decide you no longer want to receive these messages, simply contact customer service or go to your account preference page and inform us of your decision.
I cannot put more than one item in my cart. Help!
Our web site uses cookies to identify our customers and the items they place in their shopping cart. If you have disabled cookies in your browser, or cookies are blocked by your firewall software, we will not be able to log you as a user or keep track of what you place in your cart.
A "cookie" is a unique tag that is issued to a web customer and is used to identify individual computers. Cookies do not harm your computer in any way, they just help us as know who you are.
I cannot log in to my account. Why do I keep getting the log in screen?
If you are not receiving a specific error message, it is likely that you have disabled cookies in your browser, or cookies are blocked by your firewall software, and we are not able to log you as a user. Review the answer to the previous question for more information.
For more information on how to change your cookie settings, use the Help menu in your browser, or if you are an AOL user, consult AOL Help.
How long does it take to process my order?
Your credit card is processed and charged immediately. Your product order is processed within 2-3 business days and shipped via the specifications you provide upon checkout.
Which shipping method should I choose? When will my order be delivered?
The shipping method you should choose depends on your preferences, where you are shipping, and when you hope to receive your package. All military addresses and p.o. boxes must ship using UPS Ground.
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UPS Ground
Delivery Monday thru Friday, and most orders are delivered within 3-5 business days. Delivery status can be tracked on a daily basis with the tracking number.
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UPS 2nd Day Air
Delivery Monday thru Friday, and orders are guaranteed to arrive two business days after it leaves our facility. Delivery status can be tracked on a daily basis with the tracking number.
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UPS Next Day Air
Delivery Monday thru Friday, and the order is guaranteed to arrive the next business day. Delivery status can be tracked on a daily basis with the tracking number.
Will my order arrive in time for the holidays?
That depends on when you place your order and the shipping method you select!
Please call us for special shipping arrangements. 1-404-233-3857.
How do you calculate shipping costs?
Shipping costs are based on weight and the zone they are being shipped to. Shipping fees are based on actual costs; plus an addiitonal handling fee to keep your product safe in transit. Because we calculate the shipping for the specific items you have ordered, we do not have a standard shipping rate table.
Do you ship outside the United States?
Certainly. You may choose to ship to an international address upon checkout. All UPS international shipping fees apply and are calculated for you during the checkout process.
My credit card is being declined - I know this can’t be the case. What can I do?
ErikeReade uses the Address Verification System (AVS) and card code verification for your safety and security.
ErikeReade verifies the credit card billing address on all web transactions. If you wish, you can indicate different billing and shipping addresses for your order, but your billing address must match the credit card you are using.
The card code is an important new security feature that appears on most credit cards. For Visa, MasterCard, Discover, and Diners Club, the code is a three digit number that appears at the end of the account number on the back of the card. For American Express, the code is a four digit number on the front of the card above the account number. The card code appears only on the physical credit card, verifying that you are in possession of the card.
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American Express |
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If any of your information is inaccurate, even if credit funds are available, please understand that we will not accept the transaction.
Can I receive a newsletter?
To order a free ErikeReade e-newsletter delivered direct to your email adress, simply sign-up for the newsletter in the left hand column of the website.
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